CDHC Solutions June/July 2010 Innovations

Avivia Health Provides Medical Information Portal

To help employee members take a more proactive role in managing their own health programs, Avivia Health From Kaiser Permanente has introduced Your Health Center, a new portal based on web 2.0 technology that provides user members with powerful digital health coaching and interactive tools.

Your Health Center is a dynamic web platform that intelligently connects users with tailored content, self-service tools, and access to high quality clinical information and interactive tools. By developing user profiles based on the analysis of medical claims files, health assessment results, and web usage statistics, the portal enables the execution of system-driven, individually targeted outreach campaigns. The portal promotes member self service through “intelligent” modular web-based programs andtailoring of clinical programs based on specific member data and self-entered information.

Avivia Health customers can create and disseminate companywide campaigns efficiently for virtually any population or condition.

NBCH Picks Value-Based Health Partners

Furthering efforts to bring value-based benefits to communities throughout the United States to improve workforce health, the nonprofit National Business Coalition on Health (NBCH) announced that five member coalitions have been selected for the American Health Strategy Project, a program to assist employers in taking a strategic approach to value-based health benefits.

The American Health Strategy Project, launched in cooperation with Pfizer Inc., provides both hands-on technical and financial support to NBCH member coalitions and their employer members interested in improving the health of their employees and their dependents through the implementation of a range of value-based benefits. The NBCH-member coalitions are: Dallas-Fort Worth Business Group on Health, Midwest Business Group on Health, Oregon Coalition of Health Care Purchasers, Pittsburgh Business Group on Health, and Virginia Business Coalition on Health.

U.S. Bank Expands CDHC Offerings

U.S. Bank Healthcare Payment Solutions is expanding its consumer product suite beyond health savings accounts with a comprehensive set of services designed to make consumer-directed health care easier to manage. U.S. Bank’s new integrated set of card-based payment solutions enables employers to offer competitive benefits plans, with tax savings to employees, while managing costs.

U.S. Bank is complementing its Health Savings Account (HSA) offering with the addition of multi-purse cards attached to flexible spending accounts, limited purpose flexible spending accounts, and health reimbursement arrangements, as well as accounts for dependent care reimbursement and parking/transit. By managing all of these tax-advantaged accounts together, employers reduce time and expense and simplify health care benefits management for employees.

U.S. Bank’s new offering makes it easier for consumers to manage their health care accounts with two important, user-friendly features: a single-payment card and a single web portal for online account management.

New Business Unit from Hallmark

Hallmark Cards Inc. has launched a new business unit, Hallmark Business Connections: www. HallmarkBusinessConnections.com. Consolidating the resources of Hallmark’s business-to-business offerings, Hallmark Business Connections provides organizations with business solutions designed to strengthen and manage relationships with employees and customers.

Specifically, businesses can look to Hallmark Business Connections to help recognize and reward employees; attract, retain, and re-engage customers; deliver turnkey, custom sales programs; and inspire employees and members to participate in corporate health and wellness programs.

Through its robust technology platform, Hallmark Business Connections makes executing, managing, and measuring the success of a program simple with dashboards to monitor key performance indicators, survey capabilities to gather participant feedback, and reporting options to ensure meaningful information is appropriately captured to drive decisions. Business clients will benefit from Hallmark Business Connections’ expertise in creative support, marketing, personalization and fulfillment services, and client services.

Single Payment Solution from TSYS, Lighthouse1

TSYS Healthcare has joined with Lighthouse1 to provide an integrated end-to-end health care payment solution. The partnership brings another fully integrated payment solution to consumer-directed health care (CDHC) administrators using the Lighthouse1 OnDemand Platform.

This partnership provides several benefits for health care administrators. By using TSYS Healthcare’s real-time connectivity and integration, administrators will enjoy a seamless experience managing benefit cards as a part of their claims administration service. The new health care payment solution using Lighthouse1 will provide TSYS customers with real-time management of their health care payment cards within a single, robust CDHC platform that no longer requires processing or reconciling between two separate platforms.

The solution enables Lighthouse1 and TSYS to offer administrators the option for a single integration of claims and payment software. Lighthouse1 users will be able to interact with TSYS though the Lighthouse1 OnDemand platform to utilize a single point of contact for all customer support needs.

Global Travelers Benefit from Premier Assist

Travel Guard North America, a leader in travel insurance plans and assistance services, announces the launch of Premier Assist (premierassist.travelguard.com), a comprehensive medical, security, and personal assistance program designed with international business travelers, expatriates, students, and other global travelers in mind.

Premier Assist offers a variety of assistance services,including medical evacuations, physician referrals, security protection, lost passport assistance, and flight rebooking. Travel Guard’s Premier Assist can be customized to suit an organization’s specific needs for its travelers and expatriates. The program also offers integrated traveler care solutions that are scalable to meet the fiscal needs of any organization.

Premier Assist’s integrated traveler protection services provide a full circle of care, including medical assistance, security assistance, and emergency travel assistance as well as a suite of personal assistance services. The program includes a member-only website that provides health andsafety information for more than 170 countries.

Understand Medical Costs with Ingenix TrendView

Ingenix is launching Ingenix TrendView, an affordable, easy-to-use desktop solution designed to help companies better understand and manage employee medical costs. Ingenix TrendView provides graphical views of consolidated employee benefits usage, enables scenario modeling and uncovers opportunities for reducing medical costs and improving employee health.

Ingenix TrendView converts employee health claims data from multiple sources into easy-to-understand visual reports. Employers can use these reports to answer a variety of costmanagement questions, such as where they might reduce prescription costs by promoting the use of generic versions of brand-name drugs most commonly prescribed to their employees or how they can minimize employee absenteeism through increased use of preventive care.

Ingenix TrendView is ideally suited for companies with 2,000 to 10,000 employees that offer multiple health plans, and for health plan management brokers and consultants serving mid-size employers.