In 2008, PriceWaterhouseCoopers' research team surveyed senior executives at more than 100 large US-based multinational companies and more than 250 privately held small companies. The large companies each have an average of 8,000 employees and revenue of about $3 billion. The small employers each have a workforce of about 200 and less than $50 million in revenue. In addition, PwC surveyed more than 500 human resources executives separately on benefit plan design issues. This white paper discusses the results of this survey.
In the United States, employers have had an 80-year relationship with health insurers, and it’s been a long learning curve for both. In 2008, the relationship is entering one of its most challenging eras. Health benefit costs are outstripping wage growth, and some policy leaders are questioning the wisdom of the employer-based model itself. About 160 million workers and their dependents, or two-thirds of the non-elderly population, depend on their employers for health benefits.1 Studies show that most of them are satisfied with their coverage and that many employers want to continue providing health benefits. However, employers’ expectations of their health insurers are changing. While many studies examine the relationship between employees and their employer-sponsored benefits, less is known about employers and what they want from insurance carriers.
PricewaterhouseCoopers’ Health Research Institute analyzed the needs, wants, and satisfaction levels of employers regarding health insurance and benefits so as to identify and understand emerging themes from an employer’s perspective. What Employers Want from Health Insurers—now provides an inside look at how employers view employee benefit service offerings, emerging trends, and strategic priorities. The report also makes recommendations regarding how insurers can better deliver services to their clients.
Hosts Doug Field, CEO of The Institute for HealthCare Consumerism (IHC), and Ron Bachman, Chairman of the Editorial Advisory Board, talk with David Daskal, Director of Business Development with Jellyvision. This segment focuses on the importance of good benefits communications and how Jellyvision and their program "ALEX" are leading the
Hosts Brent Macy, Managing Director with The Institute for HealthCare Consumerism (IHC), and Jonathan Field, Managing Editor with The IHC, talk with Dennis McGuire, CEO of CodeBaby. McGuire discussed CodeBaby's Intelligent Virtual Assistant, and how combined with the customer engagement platform extends self-service beyond the knowledge base and FAQ to
Gone are the days where the only place one could learn about his/her disease or injury was within the four walls of the treating physician’s office. Social media will continue to be a powerful tool for the empowered consumer looking for information about their doctors and diseases.
It happens during every enrollment season at every company around the country. Overwhelmed by the volume of decisions they have to make in such a narrow window of time, employees march themselves through their benefits selections on autopilot.
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