Health Plan Communication

Hosts Doug Field, CEO of The Institute for HealthCare Consumerism (IHC), and Ron Bachman, Chairman of the Editorial Advisory Board, talk with David Daskal, Director of Business Development with Jellyvision. This segment focuses on the importance of good benefits communications and how Jellyvision and their program "ALEX" are leading the

Hosts Brent Macy, Managing Director with The Institute for HealthCare Consumerism (IHC), and Jonathan Field, Managing Editor with The IHC, talk with Dennis McGuire, CEO of CodeBaby. McGuire discussed CodeBaby's Intelligent Virtual Assistant, and how combined with the customer engagement platform extends self-service beyond the knowledge base and FAQ to

Gone are the days where the only place one could learn about his/her disease or injury was within the four walls of the treating physician’s office. Social media will continue to be a powerful tool for the empowered consumer looking for information about their doctors and diseases.

It happens during every enrollment season at every company around the country. Overwhelmed by the volume of decisions they have to make in such a narrow window of time, employees march themselves through their benefits selections on autopilot.

Cloud-based benefits software provider to offer virtual benefits advisor within private exchange marketplace

Aetna recently received an Award of Distinction in the Online Video/Education category from The 2013 Communicator Awards. Aetna was recognized for a series of educational videos that were designed to help members better understand and use their health care benefits.

Employer Support Tools on SBC Requirements Available in UBA PPACA Resource Center.

We've all seen it before – new benefits programs that fall flat because employees don't interact with them. Employee engagement is critical to maximizing the value of your benefits portfolio.

As you know, we’ve been following MetLife’s research for quite a while. We created Tip Sheets that are all about effective benefits communication for their Open Enrollment Toolbox, and we use the data from their annual Study of Employee Benefits Trends in our White Paper

The federal agencies responsible for implementing the health reform law, the Patient Protection and Affordable Care Act (PPACA), issued final regulations relating to the requirement that insurers and plan sponsors distribute four-page "plain English" benefit summaries to health plan enrollees.